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X-WR-CALDESC:Events for Trainwest Online Academy
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BEGIN:VEVENT
DTSTART;TZID=UTC:20211029T090000
DTEND;TZID=UTC:20211029T100000
DTSTAMP:20260420T045642
CREATED:20211019T005552Z
LAST-MODIFIED:20211019T010019Z
UID:8158-1635498000-1635501600@trainwest.ca
SUMMARY:Group Coaching Call – Management Training & Development Training
DESCRIPTION:
URL:https://trainwest.ca/event/group-coaching-call-sales-training-development-training-37/
LOCATION:Trainwest – Online Webinar
CATEGORIES:Group Coaching - Leadership
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20211029T080000
DTEND;TZID=UTC:20211029T090000
DTSTAMP:20260420T045642
CREATED:20211019T005622Z
LAST-MODIFIED:20211019T005622Z
UID:8160-1635494400-1635498000@trainwest.ca
SUMMARY:Group Coaching Call – Sales Training & Development Training
DESCRIPTION:
URL:https://trainwest.ca/event/group-coaching-call-sales-training-development-training-38/
LOCATION:Trainwest – Online Webinar
CATEGORIES:Group Coaching - Sales
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20211027T080000
DTEND;TZID=UTC:20211027T220000
DTSTAMP:20260420T045642
CREATED:20211019T010243Z
LAST-MODIFIED:20211019T010243Z
UID:8176-1635321600-1635372000@trainwest.ca
SUMMARY:The Decision to Trust – Management Training & Development Program
DESCRIPTION:Seminar Description:\nTrust is one of the key elements a leader must have from his/her team members. Without it\, the leader will fail;. With all of the changes happening today both internal and external to an organization\, employees say they just don’t know who to trust anymore. In this session we will define “Trust” Review the Decision making factors and Situational factors that effect trust\, and then discuss 10 practical ways of managing trust within your team.
URL:https://trainwest.ca/event/the-decision-to-trust-management-training-development-program/
LOCATION:Trainwest – Online Webinar
CATEGORIES:Management Training & Development
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20211026T080000
DTEND;TZID=UTC:20211026T090000
DTSTAMP:20260420T045642
CREATED:20211019T003919Z
LAST-MODIFIED:20211019T003919Z
UID:8142-1635235200-1635238800@trainwest.ca
SUMMARY:Negotiation and Money – Sales Training & Development Program
DESCRIPTION:
URL:https://trainwest.ca/event/negotiation-and-money-sales-training-development-program-3/
LOCATION:Trainwest – Online Webinar
CATEGORIES:Sales Training & Development Program
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20211020T100000
DTEND;TZID=UTC:20211020T111500
DTSTAMP:20260420T045642
CREATED:20211019T011037Z
LAST-MODIFIED:20211019T011454Z
UID:8182-1634724000-1634728500@trainwest.ca
SUMMARY:Sales Strategies for Post-COVID Sales Success - BBOT Presentation
DESCRIPTION:When you hear the word COVID\, do you think about how your business will need to change? What do\nyou need to do to generate more sales post covid? \nHow do you need to change your communication strategies to be more effective in the “New Normal”? \nMany companies have been forced to make drastic changes to their operations. The way you generated\nsales in the past may not be effective in the future. \nIn this interactive session\, we will give you some tips and tactics on how you can refine and in some\ncases\, redefine your sales plan. You will learn how to create a post covid prospecting/sales plan that will\ncontain a mix of activities appropriate to your business and your market. \nKey Take-Aways:\n\nGive you a conceptual framework and process for developing specific account plans.\nLearn how to develop appropriate plans for various classifications of accounts.\nCreate your personal commercial and implement it using the appropriate method of communication for your client/prospect mix.\n\nRegister Here
URL:https://trainwest.ca/event/sales-strategies-for-post-covid-sales-success-bbot-presentation/
LOCATION:Trainwest – Online Webinar
CATEGORIES:Webinars
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20211019T080000
DTEND;TZID=UTC:20211019T090000
DTSTAMP:20260420T045642
CREATED:20211019T003821Z
LAST-MODIFIED:20211019T003821Z
UID:8140-1634630400-1634634000@trainwest.ca
SUMMARY:NO SALES TRAINING - Review QS1 Questioning Techniques & QS 6 Socratic Questioning
DESCRIPTION:
URL:https://trainwest.ca/event/no-sales-training-review-qs1-questioning-techniques-qs-6-socratic-questioning/
LOCATION:Trainwest – Online Webinar
CATEGORIES:Sales Training & Development Program
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20211015T090000
DTEND;TZID=UTC:20211015T100000
DTSTAMP:20260420T045642
CREATED:20210831T033951Z
LAST-MODIFIED:20210831T033951Z
UID:8114-1634288400-1634292000@trainwest.ca
SUMMARY:Group Coaching Call – Management Training & Development Training
DESCRIPTION:
URL:https://trainwest.ca/event/group-coaching-call-management-training-development-training-36/
LOCATION:Trainwest – Online Webinar
CATEGORIES:Group Coaching - Leadership
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20211015T080000
DTEND;TZID=UTC:20211015T090000
DTSTAMP:20260420T045642
CREATED:20210831T033913Z
LAST-MODIFIED:20210831T033913Z
UID:8112-1634284800-1634288400@trainwest.ca
SUMMARY:Group Coaching Call – Sales Training & Development Training
DESCRIPTION:
URL:https://trainwest.ca/event/group-coaching-call-sales-training-development-training-36/
LOCATION:Trainwest – Online Webinar
CATEGORIES:Group Coaching - Sales
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20211012T080000
DTEND;TZID=UTC:20211012T090000
DTSTAMP:20260420T045642
CREATED:20210713T010301Z
LAST-MODIFIED:20210831T033811Z
UID:8079-1634025600-1634029200@trainwest.ca
SUMMARY:Life Lessons From Inspirational Leaders - Sales Training & Development Program
DESCRIPTION:Seminar Description:\nThere are inspirational leaders we all know of or have heard of who we can learn from. When you think of inspirational leaders\, who comes to mind? These  inspirational leaders can teach us life lessons if we keep our mind open and are willing to let others in. These individuals inspire us all to achieve more\, make the world a better place\, and to never give up on our dreams\, no matter how big or small they may be. \nIn this session we will review life lessons from others and see how you can implement into your daily activities
URL:https://trainwest.ca/event/life-lessons-from-inspirational-leaders-sales-training-development-program-2/
LOCATION:Trainwest – Online Webinar
CATEGORIES:Sales Training & Development Program
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20211007T090000
DTEND;TZID=UTC:20211007T100000
DTSTAMP:20260420T045642
CREATED:20210720T033912Z
LAST-MODIFIED:20210720T033912Z
UID:8096-1633597200-1633600800@trainwest.ca
SUMMARY:Rules of CSR Engagements – Customer Service Training Program
DESCRIPTION:Seminar Description:\nHaving mutually respective interactions with others is a goal we all should be striving for\, yet why is “manipulation” part of everyday human interaction? To mitigate this manipulation in interactions\, it is essential that every person be on the same page. This starts by establishing mutually respective rules of engagement. Since we can’t control others behaviours\, we need to realize that we must be the one to ensure rules are established. \nEstablishing rules is not a hard process\, but consistency in its implementation is.
URL:https://trainwest.ca/event/rules-of-csr-engagements-customer-service-training-program-2/
LOCATION:Trainwest – Online Webinar
CATEGORIES:Customer Service Training
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20211005T080000
DTEND;TZID=UTC:20211005T090000
DTSTAMP:20260420T045642
CREATED:20210713T004934Z
LAST-MODIFIED:20210831T033802Z
UID:8077-1633420800-1633424400@trainwest.ca
SUMMARY:Interactive / Practice / Role-Play – Sales Training & Development Program
DESCRIPTION:
URL:https://trainwest.ca/event/interactive-practice-role-play-sales-training-development-program-5/
LOCATION:Trainwest – Online Webinar
CATEGORIES:Sales Training & Development Program
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20211001T090000
DTEND;TZID=UTC:20211001T100000
DTSTAMP:20260420T045642
CREATED:20210713T003056Z
LAST-MODIFIED:20210713T003056Z
UID:8061-1633078800-1633082400@trainwest.ca
SUMMARY:Group Coaching Call – Management Training & Development Training
DESCRIPTION:
URL:https://trainwest.ca/event/group-coaching-call-management-training-development-training-35/
LOCATION:Trainwest – Online Webinar
CATEGORIES:Group Coaching - Leadership
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20211001T080000
DTEND;TZID=UTC:20211001T090000
DTSTAMP:20260420T045642
CREATED:20210713T002536Z
LAST-MODIFIED:20210713T002536Z
UID:8048-1633075200-1633078800@trainwest.ca
SUMMARY:Group Coaching Call – Sales Training & Development Training
DESCRIPTION:
URL:https://trainwest.ca/event/group-coaching-call-sales-training-development-training-35/
LOCATION:Trainwest – Online Webinar
CATEGORIES:Group Coaching - Sales
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20210930T090000
DTEND;TZID=UTC:20210930T100000
DTSTAMP:20260420T045642
CREATED:20210720T033749Z
LAST-MODIFIED:20210720T033749Z
UID:8094-1632992400-1632996000@trainwest.ca
SUMMARY:Front Line Questioning Techniques – Customer Service Training Program
DESCRIPTION:Seminar Description:\nQuestions uncover Intent vs Commitment; the purpose is to focus on communication and gather data. \nAs someone who is the Customer Service Field\, if you truly wish to understand people\, you must be able to distinguish between what is being said vs. what is not being said – we should be constantly striving for clarity and not accept vagueness. Having good skills in this area will help you minimize the risk you will say something you might later regret. \nEven though questioning is a big part of Customer Service\, unless you can reflectively listen\, synthesize what is being said and accurately summarize what has transpired\, you will potentially miss the real issue(s).
URL:https://trainwest.ca/event/front-line-questioning-techniques-customer-service-training-program-2/
LOCATION:Trainwest – Online Webinar
CATEGORIES:Customer Service Training
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20210929T080000
DTEND;TZID=UTC:20210929T100000
DTSTAMP:20260420T045642
CREATED:20210720T034555Z
LAST-MODIFIED:20210720T034603Z
UID:8100-1632902400-1632909600@trainwest.ca
SUMMARY:Defining the Perfect Employee – Management Training & Development Program
DESCRIPTION:Seminar Description:\nPeople are the most important asset of any organization. It is critical to build a culture that attracts and retains top talent. \nIn this session we will establish a series of steps to help you define what the perfect employee looks like. We will learn a structural approach to developing a job profile and creating a template which can be modified for any division within the organization. Once the profile is established\, we will review the different profiling tools that are available to help employees and organizations become more successful. \nThe tools are specifically designed to provide information that is understandable\, easy-to-use\, and practical for leaders to put the right people on the right seats on the right bus within their organization. \n\n\n\n\n\n\nKey Learning Points:\n\n\nLearn a model that identifies main behavioral styles to facilitate successful growth\n\n\nLearn techniques to that will help you understand those in your business so you can then focus on growing your business\n\n\nLearn about factors which motivate the different behavioural styles which will help you to be more effective in your negotiations with each style.
URL:https://trainwest.ca/event/defining-the-perfect-employee-management-training-development-program-3/
LOCATION:Trainwest – Online Webinar
CATEGORIES:Management Training & Development
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20210928T080000
DTEND;TZID=UTC:20210928T090000
DTSTAMP:20260420T045642
CREATED:20210713T010634Z
LAST-MODIFIED:20210713T010634Z
UID:8083-1632816000-1632819600@trainwest.ca
SUMMARY:Interactive / Practice / Role-Play – Sales Training & Development Program
DESCRIPTION:
URL:https://trainwest.ca/event/interactive-practice-role-play-sales-training-development-program-6/
LOCATION:Trainwest – Online Webinar
CATEGORIES:Sales Training & Development Program
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20210921T080000
DTEND;TZID=UTC:20210921T090000
DTSTAMP:20260420T045642
CREATED:20210713T010341Z
LAST-MODIFIED:20210713T010341Z
UID:8081-1632211200-1632214800@trainwest.ca
SUMMARY:Questioning Techniques – Sales Training & Development Program
DESCRIPTION:Seminar Description:\nQuestions uncover intent vs commitment. The purpose is to focus on communication and gather data. If you truly wish to understand people\, you must listen more that you speak. \nListening is a skill which is hard to master and requires one to be able to distinguish between what is being said vs. what is not being said. We should be constantly striving for clarity and not accept vagueness. Having good skills in this area will help you minimize the risk you will say something you might later regret. \nEven though questioning is a big part of the sales process unless you can reflectively listen\, synthesise what is being said (and not said) and accurately summarise what has transpired\, you will potentially miss the real issues. \nEstablishing rules is not a hard process\, but consistency in its implementation is. \nKey Learning Points: \n\nLearn an active and inquisitive conversational style questioning technique that guides the prospect through problem solving\nLearn techniques on how to identify\, evaluate and resolve the real issues people have\nLearn how to move people from the stages of ‘curiosity’ to ‘intent’ to ‘commitment.’
URL:https://trainwest.ca/event/questioning-techniques-sales-training-development-program-7/
LOCATION:Trainwest – Online Webinar
CATEGORIES:Sales Training & Development Program
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20210917T090000
DTEND;TZID=UTC:20210917T100000
DTSTAMP:20260420T045642
CREATED:20210713T003012Z
LAST-MODIFIED:20210713T003012Z
UID:8059-1631869200-1631872800@trainwest.ca
SUMMARY:Group Coaching Call – Management Training & Development Training
DESCRIPTION:
URL:https://trainwest.ca/event/group-coaching-call-management-training-development-training-34/
LOCATION:Trainwest – Online Webinar
CATEGORIES:Group Coaching - Leadership
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20210917T080000
DTEND;TZID=UTC:20210917T090000
DTSTAMP:20260420T045642
CREATED:20210713T002448Z
LAST-MODIFIED:20210713T002448Z
UID:8046-1631865600-1631869200@trainwest.ca
SUMMARY:Group Coaching Call – Sales Training & Development Training
DESCRIPTION:
URL:https://trainwest.ca/event/group-coaching-call-sales-training-development-training-34/
LOCATION:Trainwest – Online Webinar
CATEGORIES:Group Coaching - Sales
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20210916T090000
DTEND;TZID=UTC:20210916T100000
DTSTAMP:20260420T045642
CREATED:20210720T033712Z
LAST-MODIFIED:20210720T033712Z
UID:8092-1631782800-1631786400@trainwest.ca
SUMMARY:Dealing with ‘Unreasonable’ People – Customer Service Training Program
DESCRIPTION:Seminar Description:\nCustomer service providers often are the first people having to deal with angry\, upset or unreasonable people. This session will look at what makes people “Unreasonable” and how we can react to turn the situation around. \nWe will examine how we can use proven Trainwest Psychological Strategies & Techniques to institute a sequence of events to resolve the situation.
URL:https://trainwest.ca/event/dealing-with-unreasonable-people-customer-service-training-program-2/
LOCATION:Trainwest – Online Webinar
CATEGORIES:Customer Service Training
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20210825T080000
DTEND;TZID=UTC:20210825T100000
DTSTAMP:20260420T045642
CREATED:20210720T034519Z
LAST-MODIFIED:20210720T034519Z
UID:8098-1629878400-1629885600@trainwest.ca
SUMMARY:Psychology of Leadership – Management Training & Development Program
DESCRIPTION:Seminar Description:\nMuch of our personality is shaped by early childhood influences and teachings – messages that we carry with us throughout our lives. Here you will learn about the foundations of Transactional Analysis (TA)\, a model for understanding human personality\, relationships & communication. \nAll our early life experiences are assembled into a unique set of beliefs about ourselves\, others and the world\, our “Frame of Reference (FoR).” This frame is like a distorting lens through which we view life and which gives us a unique personal concept of “reality.”Our FoR guides us throughout life unless changed by developing awareness and making decisions to change what we believe. \nIn this session we will review how this model relates to the selling profession. We will explore how the components of people’s personality influence their behaviour and will learn how to identify repetitive\, non-productive behaviour and replace it with more appropriate behaviour. \n\n\n\n\n\n\nKey Learning Points:\n\nUnderstand the basics of Transactional Analysis (TA) and how it applies to leadership\nLearn three (3) Emotional States that influence negotiations\nUnderstand three (3) Rules of Communication\nUnderstand the Drama (Game) Triangle and how it influences the mind games people play
URL:https://trainwest.ca/event/psychology-of-leadership-management-training-development-program-3/
LOCATION:Trainwest – Online Webinar
CATEGORIES:Management Training & Development
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20210824T080000
DTEND;TZID=UTC:20210824T170000
DTSTAMP:20260420T045642
CREATED:20210713T004325Z
LAST-MODIFIED:20210713T004325Z
UID:8075-1629792000-1629824400@trainwest.ca
SUMMARY:Advanced DISC Model – Sales Training & Development Program
DESCRIPTION:Seminar Description:\nWe all have our personal ways of behaving in different situations. Typically we act routinely\, repeating our adapted ways of doing things since it is easier to repeat our adapted ways than to learn new ways. As people\, we attempt to predict situations unconsciously\, and to do things in ways we found to work in different situations in the past. We form opinions of others almost immediately whether we want to or not. \nAre you sure you’re dealing with people in the way they wish to be treated and appreciated? Do you want to have a positive impact on your bottom line by understanding people’s behavioural styles? \nIn this session\, you will gain a deeper insight into understanding different behavioural styles that will help you deal with\, motivate\, negotiate to and lead each type of individual. \nKey Learning Points: \n\nLearn a model that identifies the main behavioural styles to facilitate interaction with people and prepare us to more effectively management motivate other people\nLearn techniques that will help you understand those in your business so you can focus on growing your business\nLearn about factors which motivate the different behavioural styles to help you be more effective negotiating with each style
URL:https://trainwest.ca/event/advanced-disc-model-sales-training-development-program/
LOCATION:Trainwest – Online Webinar
CATEGORIES:Sales Training & Development Program
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20210820T090000
DTEND;TZID=UTC:20210820T100000
DTSTAMP:20260420T045642
CREATED:20210713T002935Z
LAST-MODIFIED:20210713T002935Z
UID:8057-1629450000-1629453600@trainwest.ca
SUMMARY:Group Coaching Call – Management Training & Development Training
DESCRIPTION:
URL:https://trainwest.ca/event/group-coaching-call-management-training-development-training-33/
LOCATION:Trainwest – Online Webinar
CATEGORIES:Group Coaching - Leadership
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20210820T080000
DTEND;TZID=UTC:20210820T090000
DTSTAMP:20260420T045642
CREATED:20210713T002357Z
LAST-MODIFIED:20210713T002357Z
UID:8044-1629446400-1629450000@trainwest.ca
SUMMARY:Group Coaching Call – Sales Training & Development Training
DESCRIPTION:
URL:https://trainwest.ca/event/group-coaching-call-sales-training-development-training-33/
LOCATION:Trainwest – Online Webinar
CATEGORIES:Group Coaching - Sales
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20210819T090000
DTEND;TZID=UTC:20210819T100000
DTSTAMP:20260420T045642
CREATED:20210720T033509Z
LAST-MODIFIED:20210720T033526Z
UID:8088-1629363600-1629367200@trainwest.ca
SUMMARY:Understanding People – Customer Service Training Program
DESCRIPTION:Seminar Description:\nTo be an individual on the front-line we need a slight edge to better connect with people; understanding our customers is central to helping them with their problems. Much of our personality is shaped by early childhood influences and teachings – messages that we carry with us throughout our lives. Here you will learn about the foundations of Transactional Analysis\, a model for Understanding Human Personality\, Relationships and Communication. \nAll our early life experiences are assembled into a unique set of beliefs about ourselves\, others and the world\, our ‘Frame of Reference’. This frame is like a distorting lens through which we view life and which gives us a unique personal concept of ‘reality’. Our FoR guides us throughout life unless changed by developing awareness and making decisions to change what we believe. \nIn this session we will review how this model relates to the those on the front-line. We will explore how the components of people’s personality influence their behavior. You will learn how to identify repetitive\, non-productive behavior and how to replace it with more appropriate behavior.
URL:https://trainwest.ca/event/understanding-people-customer-service-training-program-2/
LOCATION:Trainwest – Online Webinar
CATEGORIES:Customer Service Training
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20210817T080000
DTEND;TZID=UTC:20210817T090000
DTSTAMP:20260420T045642
CREATED:20210713T004215Z
LAST-MODIFIED:20210713T004215Z
UID:8073-1629187200-1629190800@trainwest.ca
SUMMARY:Rules of Engagement with People - Sales Training & Development Program
DESCRIPTION:Seminar Description:\nHaving mutually respective interactions with others is a goal we all should be striving for\, yet why is “manipulation” part of everyday human interaction? To mitigate this manipulation in interactions\, it is essential that every person be on the same page. This starts by establishing mutually respective rules of engagement. Since we can’t control others behaviours\, we need to realize that we must be the one to ensure rules are established. \nEstablishing rules is not a hard process\, but consistency in its implementation is.  \nKey Learning Points: \n\nLearn the key steps in establishing rules of engagement\nRecognize when rules should be implemented and followed/li>\nLearn how to hold people accountable to the rules\nLearn how to take control (and remain in control) of the interaction
URL:https://trainwest.ca/event/rules-of-engagement-with-people-sales-training-development-program-7/
LOCATION:Trainwest – Online Webinar
CATEGORIES:Sales Training & Development Program
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20210810T080000
DTEND;TZID=UTC:20210810T090000
DTSTAMP:20260420T045642
CREATED:20210713T004111Z
LAST-MODIFIED:20210713T004111Z
UID:8071-1628582400-1628586000@trainwest.ca
SUMMARY:Transactional Analysis – Sales Training & Development Program
DESCRIPTION:Seminar Description:\nTo be an individual on the front-line we need a slight edge to better connect with people; understanding our customers is central to helping them with their problems. Much of our personality is shaped by early childhood influences and teachings – messages that we carry with us throughout our lives. Here you will learn about the foundations of Transactional Analysis\, a model for Understanding Human Personality\, Relationships and Communication. \nAll our early life experiences are assembled into a unique set of beliefs about ourselves\, others and the world\, our ‘Frame of Reference’. This frame is like a distorting lens through which we view life and which gives us a unique personal concept of ‘reality’. Our FoR guides us throughout life unless changed by developing awareness and making decisions to change what we believe. \nIn this session we will review how this model relates to the those on the front-line. We will explore how the components of people’s personality influence their behavior. You will learn how to identify repetitive\, non-productive behavior and how to replace it with more appropriate behavior. \nKey Learning Points: \n\nLearn about three (3) “Emotional States” which govern our Thoughts\, Feelings and Behaviours during any conversation\nUnderstand the three (3) Rules of Communication\nUnderstand how the Drama (Game) Triangle relates to the mind games people play
URL:https://trainwest.ca/event/transactional-analysis-sales-training-development-program-2/
LOCATION:Trainwest – Online Webinar
CATEGORIES:Sales Training & Development Program
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20210806T090000
DTEND;TZID=UTC:20210806T100000
DTSTAMP:20260420T045642
CREATED:20210713T002855Z
LAST-MODIFIED:20210713T002855Z
UID:8055-1628240400-1628244000@trainwest.ca
SUMMARY:Group Coaching Call – Management Training & Development Training
DESCRIPTION:
URL:https://trainwest.ca/event/group-coaching-call-management-training-development-training-32/
LOCATION:Trainwest – Online Webinar
CATEGORIES:Group Coaching - Leadership
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20210806T080000
DTEND;TZID=UTC:20210806T090000
DTSTAMP:20260420T045642
CREATED:20210713T002311Z
LAST-MODIFIED:20210713T002311Z
UID:8042-1628236800-1628240400@trainwest.ca
SUMMARY:Group Coaching Call – Sales Training & Development Training
DESCRIPTION:
URL:https://trainwest.ca/event/group-coaching-call-sales-training-development-training-32/
LOCATION:Trainwest – Online Webinar
CATEGORIES:Group Coaching - Sales
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20210805T090000
DTEND;TZID=UTC:20210805T100000
DTSTAMP:20260420T045642
CREATED:20210720T033617Z
LAST-MODIFIED:20210720T033617Z
UID:8090-1628154000-1628157600@trainwest.ca
SUMMARY:Communicating Using Appropriate Technology – Customer Service Training
DESCRIPTION:Seminar Description: \nAs every day progresses there are newer forms of technology that have the power to enhance (or hinder) our communication with others. So how can we ensure we use them to our advantage? People want to he heard and understood and want communication in the method they prefer\, not the method the sender prefers. \nAre you really delivering and receiving messages in the best possible way? \nIn this section we will review a series of tips that will help you get the most out of some key communication technologies. \nKey Learning Points: \n\nReview ten (10) Key Communication Technologies\nLearn how to get the most out of Key Communication Technologies\nLearn how using a balanced use of technology can affect communication positively
URL:https://trainwest.ca/event/communicating-using-appropriate-technology-customer-service-training-2/
LOCATION:Trainwest – Online Webinar
CATEGORIES:Customer Service Training
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
END:VCALENDAR