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X-ORIGINAL-URL:https://trainwest.ca
X-WR-CALDESC:Events for Trainwest Online Academy
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DTSTART;TZID=UTC:20210930T090000
DTEND;TZID=UTC:20210930T100000
DTSTAMP:20210720T033749Z
CREATED:20210720T033749Z
LAST-MODIFIED:20210720T033749Z
UID:8094-1632992400-1632996000@trainwest.ca
SUMMARY:Front Line Questioning Techniques – Customer Service Training Program
DESCRIPTION:Seminar Description:\nQuestions uncover Intent vs Commitment; the purpose is to focus on communication and gather data. \nAs someone who is the Customer Service Field\, if you truly wish to understand people\, you must be able to distinguish between what is being said vs. what is not being said – we should be constantly striving for clarity and not accept vagueness. Having good skills in this area will help you minimize the risk you will say something you might later regret. \nEven though questioning is a big part of Customer Service\, unless you can reflectively listen\, synthesize what is being said and accurately summarize what has transpired\, you will potentially miss the real issue(s).
URL:https://trainwest.ca/event/front-line-questioning-techniques-customer-service-training-program-2/
LOCATION:Trainwest – Online Webinar
CATEGORIES:Customer Service Training
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
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