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SUMMARY:Identifying the Reasons People Take Action to Increase Revenue - Customer Service Training
DESCRIPTION:Seminar Description:\nPeople make decisions based on consequence. These consequences all have a degree of stress\, worry or anxiety associated with them. How long someone has put up wit h the discomfort dictates the severity of it in their own mind. As experts in our filed\, we may recognize someone who is in discomfort before they do however until an individual admits it\, accepts it\, is prepared to deal and resolve it\, nothing will happen. \nIn this session\, you will learn the components of stress and how to use specific questioning techniques to uncover those elements. \n\n\n\n\n\n\nKey Learning Points:\n\n\n\nUnderstand the Three elements of Discomfort at three moments in time people have\nLearn how to use a Questioning Process to uncover the real issues causing the discomfort\nLearn technique s on how to work with people to define whether they are curious\, have intent or are prepared to commit.
URL:https://trainwest.ca/event/identifying-the-reasons-people-take-action-to-increase-revenue-customer-service-training/
CATEGORIES:Customer Service Training
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
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