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SUMMARY:Front Line Questioning Techniques - Customer Service Training
DESCRIPTION:Seminar Description:\nQuestions uncover Intent vs Commitment; the purpose is to focus on communication and gather data. \nAs someone who is the Customer Service Field\, if you truly wish to understand people\, you must be able to distinguish between what is being said vs. what is not being said – we should be constantly striving for clarity and not accept vagueness. Having good skills in this area will help you minimize the risk you will say something you might later regret. \nEven though questioning is a big part of Customer Service\, unless you can reflectively listen\, synthesize what is being said and accurately summarize what has transpired\, you will potentially miss the real issue(s). \n\n\n\n\n\n\nKey Learning Points:\n\nLearn an active and inquisitive conversational style questioning technique where the CSR guides prospect through issue solving\nLearn techniques on how to identify\, evaluate and resolve the real issues people have\nLearn how to move people from the stages of ‘Curiosity’ to ‘Intent’ to ‘Commitment’
URL:https://trainwest.ca/event/front-line-questioning-techniques-customer-service-training-3/
CATEGORIES:Customer Service Training
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
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