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UID:7163-1579770000-1579773600@trainwest.ca
SUMMARY:Understanding Personality\, Persuasion & Dealing with Different Generations - Customer Service Training
DESCRIPTION:Seminar Description:\nTypically\, people are more comfortable interacting with people who are like themselves.  In this session\, we’ll examine peoples’ communication preferences to improve understanding and communication with both internal and external customers. \nUsing the Extended DISC behavioral profile\, we start by examining the four quadrants and our own preferences. We will learn the differences of the four styles\, how to quickly identify a person’s dominant style\, and the basis of communicating with each one.  Once identified\, we can modify our styles to customers to facilitate optimum communication. \nWe will learn how to avoid conflict with other styles\, make better decisions on how to deal with people\, help you make a positive impact on your performance with others\, and give you techniques you can use immediately to help you deal with your customers the way they want to be treated \n\n\n\n\n\n\nKey Learning Points:\n\nLearn about a model that identifies the main behavioral styles to facilitate interaction with people\nUsing this model\, learn how to effectively communicate with other people\nLearn techniques to that will help you understand your customers better so you can then focus on growing your business\nLearn factors which motivate different behavioural styles which will help you to be more effective in dealing with each style
URL:https://trainwest.ca/event/understanding-personality-persuasion-dealing-with-different-generations-customer-service-training-3/
CATEGORIES:Customer Service Training
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
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UID:7155-1579788000-1579795200@trainwest.ca
SUMMARY:Roles of a Leader - Management Training & Development Program
DESCRIPTION:Seminar Description:\nIn today’s world economy\, uncertainty and change are challenges to any leader. With the increase in globalization\, rapid shifts in technology and dynamic cultural and social norms\, leaders are tasked with making the correct strategic decisions. \nLearning how to manage this global uncertainty is critical to the success of any leader. Leaders today need to play different roles: Coach\, Mentor\, Change Agent\, Innovator\, Architect\, Teacher\, Visionary\, Sergeant\, Worker and sometimes Preacher. \nIn this session we will discuss the different roles a leader must master and the behaviours required to be successful in each role. \n\n\n\n\n\n\nKey Learning Points:\n\nUnderstand the roles leaders must play\nEvaluate your Leadership Style and the styles that make up your organization or team\nUnderstand how to properly give and receive feedback from each style\nUnderstand and strengthen your leadership skills
URL:https://trainwest.ca/event/roles-of-a-leader-management-training-development-program-2/
CATEGORIES:Management Training & Development
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
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