BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//Trainwest Online Academy - ECPv6.17.4.1//NONSGML v1.0//EN
CALSCALE:GREGORIAN
METHOD:PUBLISH
X-WR-CALNAME:Trainwest Online Academy
X-ORIGINAL-URL:https://trainwest.ca
X-WR-CALDESC:Events for Trainwest Online Academy
REFRESH-INTERVAL;VALUE=DURATION:PT1H
X-Robots-Tag:noindex
X-PUBLISHED-TTL:PT1H
BEGIN:VTIMEZONE
TZID:America/Los_Angeles
BEGIN:DAYLIGHT
TZOFFSETFROM:-0800
TZOFFSETTO:-0700
TZNAME:PDT
DTSTART:20180311T100000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:-0700
TZOFFSETTO:-0800
TZNAME:PST
DTSTART:20181104T090000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:-0800
TZOFFSETTO:-0700
TZNAME:PDT
DTSTART:20190310T100000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:-0700
TZOFFSETTO:-0800
TZNAME:PST
DTSTART:20191103T090000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:-0800
TZOFFSETTO:-0700
TZNAME:PDT
DTSTART:20200308T100000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:-0700
TZOFFSETTO:-0800
TZNAME:PST
DTSTART:20201101T090000
END:STANDARD
END:VTIMEZONE
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20190814T130000
DTEND;TZID=America/Los_Angeles:20190814T143000
DTSTAMP:20190507T052531Z
CREATED:20190507T052531Z
LAST-MODIFIED:20190507T052531Z
UID:6571-1565787600-1565793000@trainwest.ca
SUMMARY:Consequence Decision Making - Customer Service Training
DESCRIPTION:Seminar Description:\nPeople make decisions based on consequence. These consequences all have a degree of stress\, worry or anxiety associated with them. How long someone has put up with the discomfort dictates the severity of it in their own mind. \nAs experts in our field we may recognize someone who is in discomfort before they do. However\, until an individual admits it\, accepts it\, is prepared to deal with it\, nothing will happen. In this session\, you will learn the components of stress and how to use specific questioning techniques to uncover those elements. \n\n\n\n\n\n\nKey Learning Points:\n\nLearn and understand the three (3) elements of discomfort at three (3) moments in time\nLearn how to use a Questioning Process to uncover the real issues causing the discomfort\nLearn techniques on how to work with people to define whether they are curious\, have intent or are prepared to commit
URL:https://trainwest.ca/event/consequence-decision-making-customer-service-training/
CATEGORIES:Customer Service Training
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
END:VCALENDAR