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DTSTART;TZID=America/Los_Angeles:20190605T080000
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UID:6524-1559721600-1559728800@trainwest.ca
SUMMARY:Defining & Building a Corporate Culture - Management Training & Development Program
DESCRIPTION:Seminar Description:\nA company’s culture is its identity and people are the most important asset of any organization. How people within the company view their culture and how the company wishes to be viewed by the outside world has potential impact on its longevity. Creating a company’s culture is more than its vision and mission statement and more than stipulating a list of values on a website or plastering catchy phrases on the wall. It is critical to build a culture that attracts and retains top talent. \nIn this session we will establish a series of steps to help you define your corporate culture. We will define your beliefs\, values and passion. We will discuss how you first need to connect with people then lead or how to manage your authenticity. \n\n\n\n\n\n\nKey Learning Points:\n\nLearn how to define your Companies Culture – Beliefs\, Values & Passion\nUnderstand why a Leaders ‘Warmth’ is more important than their ‘Strength’\nLearn and understand 6 Persuasion Principles to help build and maintain your corporate culture
URL:https://trainwest.ca/event/defining-building-a-corporate-culture-management-training-development-program/
CATEGORIES:Management Training & Development
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
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DTSTART;TZID=America/Los_Angeles:20190605T130000
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UID:6555-1559739600-1559745000@trainwest.ca
SUMMARY:Defining Excellent Customer Service - Customer Service Training
DESCRIPTION:Seminar Description:\nYou have decided that today is the day you want to take your customer service skills to the next level. Saying you want to improve is easy\, but do you know what direction you want to go? Do you have a clear definition of what excellence customer service looks like? \nIn this session we will uncover what the definition of “Excellent” customer service is\, uncover what “Poor” Customer service is and look at developing a road map to keep you on the process of continuous improvement. \n\n\n\n\n\n\nKey Learning Points:\n\nDefine the difference between ‘Exceptional’ and ‘Poor’ customer service\nLearn how to take your own ‘Temperature’\nLearn how to develop and deliver your own ‘Customer Service Plan’
URL:https://trainwest.ca/event/defining-excellent-customer-service-customer-service-training/
CATEGORIES:Customer Service Training
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
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